I found an existing thread ( Stuck at initializing white screen) where someone suggested turning off the option "Use MRC's Mirror Driver if available" option while using the "View Only" option enabled. The power settings for these workstations are all set to the High Performance defaults. The only way to regain connection to this workstation remotely is by rebooting the workstation or by having someone physically wake the device. The description is otherwise very similar to the workstation in scenario 1 except that the keyboard button on the toolbar is unavailable. Scenario 2 - The keyboard button on the toolbar is gray indicating that it is not available.ĭisconnecting and re-connecting to the client does not seem to have any impact or effect on the client.
This doesn't seem to be happening if the workstation is in-use, or if the screen on the client-side is active. Later we found that selecting the option "Refresh" from the "View tab would immediately refresh the screen and show you the target desktop. Initially the only way we were able to re-connect to the target machine was by rebooting the system. Each time you connect its the same white screen. Scenario 1 - The keyboard button on the toolbar is available.ĭisconnecting and re-connecting to the client does not seem to have any impact or effect on the client. A blank white screen that says "Initializing Desktop." in the lower center portion of the window. When attempting to connect to a workstation that has been idle for some amount of time (for example after a weekend) the screen is as you described. I have noticed that I usually run into 1 of 2 scenarios. I didn't correlate it with having the "View Only" option selected, but now that you mention it - I think we do have that enabled for a large number of workstations that we have been deploying. For us it only seems to be occurring on Windows 10 workstations. I have been running into a similar problem.
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